Faq

A Frequently Asked Questions

What are the Benefits?

Free to join 30-day cookie window Commission on all approved global sales (excludes returns and cancellations) Daily product feeds to support a variety of currencies Competitions and giveaways Regular newsletters about new product arrivals, new boutiques, features and offers

Are there any brands excluded from promotional discounts?

Yes, promotional discounts can only be redeemed on selected brands and items. As each FARFETCH promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.

Will I need to pay taxes and duties?

European Union (excluding the Canary Islands), The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Turkey, Hong Kong SAR and Bahrain. This means that all applicable taxes and duties are included in the final price when you place your order and there are no additional costs due upon delivery. If a Delivery At Place (DAP) destination is selected, the price you pay to FARFETCH will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival. For US customers, FARFETCH does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

Why is FARFETCH pricing different?

It's down to our unique business model. At FARFETCH, you're shopping items from our luxury brands and partner boutiques worldwide. Prices are determined by each FARFETCH brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price. Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order. To view the most accurate prices, select your delivery destination on our website.

Can I cancel my FARFETCH order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here. You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page.

I've forgotten my password, what should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

Do I need an account to place an order?

No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a FARFETCH account. If you create a FARFETCH account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards... from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.

What is Farfetch Shopping?

This platform is designed to strengthen your relations with clients and assist them in increasing their online presence and earnings. We accomplish this by giving you access to a functional platform that allows you to increase product awareness online while also receiving a commission.